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Statit™ Software, Inc. Newsletter
November 2007
In This Issue
PI Metric Reporting - Where's the Variation?
Rare Events in Healthcare
Root Cause Analysis - A Key Tool for Process Improvement
New Subscription Model Pricing for Performance Improvement Solution
Customizing the Default Appearance of Statit piMD
Behind the Scenes - HTML Templates
Visit us at IHI
ASQ's Quality Practice Seminar, sponsored by Statit Software
PI Metric Reporting-Where's the Variation?
The rapid growth and proliferation of managed care organizations in the healthcare industry has caused many public health agencies, providers, employers and consumers to question the quality of healthcare and the consequences for patient safety. The mantra for healthcare quality can be categorized into one simple statement; predictable quality at a predictable cost. Webster defines "predict" as "to declare or indicate in advance...foretell on the basis of observation, experience or scientific reason." With so many dashboards available today, what's the big deal? All reporting platforms provide us with the needed information to "predict quality." Pick one and you're good to go...right?
Not so fast...
Rare Events in Healthcare

Rare events in healthcare can pose a daunting issue with Quality Professionals particularly in deciding how to monitor them with SPC charts. There are many examples of rare event data in healthcare including Medication Errors, Patient falls, Nosocomial Infections, Surgical Complications and VAP events all representing important measures. Because these events occur so infrequently, conventional charts exhibit problems with them.


Read on...

Root Cause Analysis-A Key Tool for Process Improvement

Root Cause Analysis (RCA) is a valuable tool for understanding and gaining insight into process outcomes. When applied appropriately, RCA can illuminate targets for change and may generate testable hypotheses. The use of RCA is extremely useful, as it lends a formal structure to efforts to learn from past mistakes.
A key to making RCA a productive endeavor is to make it easily accessible to those responsible for specific processes (the Process Experts). While unpredictable variation is best identified using an SPC chart, the sources of this variation will need root cause analysis for identification that leads to actions to eliminate or minimize these causes. The Process Experts need to be able to see the high level picture (Score Card and SPC trend over time) and then be able to explore the contributing factors in a variety of ways. This investigation needs to be very flexible AND easy to use.  
New Subscription Model Pricing for Performance Improvement Solution
The essence of a good transaction is one in which both parties find mutual success. Through our focus groups and Statit piMD customers, we have gained incredible insight into the value our solution provides. Statit piMD uncovers unpredictable variation using process behavior charts and includes dashboards and scorecards of key performance measures. Profit is integrally connected to the quality of the key performance measures within your organization. Statit piMD helps you identify areas of weakness in these processes by presenting "pictures" of quality and give you interactivity with these pictures to create corrective actions and ultimately, greater performance: measures can then monitor the improvements implemented and ultimately, can be used to correlate organizational, clinical and financial performance. Statit piMD makes your decision making process better and your bottom line greater.
Customizing the Default Appearance of Statit piMD
A powerful yet often overlooked feature of Statit piMD is its customizability, and the simplicity of implementing these changes. Any user designated as a Statit piMD administrator has the power to edit the default properties used by the system through simple, web based forms. These properties can be used to customize output sizes, labels, default values, etc. Following is a brief discussion of some of the more common output elements that users typically modify. If you are not already familiar with Statit piMD, we recommend you view our 10 minute guided tour to familiarize yourself with the output discussed in this article.

Read on for more info...

Behind the Scenes-HTML Templates

Statit piMD is an extremely robust and flexible tool, so much so that there are many customizations that a system administrator may do that the normal user does not immediately see. Most of these customizations are available through the System Properties or piMD Properties, but a few are changes that get made directly on the server. One such change is the ability for the System Administrator to modify the presentation of the Indicator output through an HTML template.


These templates control the presentation of many of the different output screens that get generated in Statit piMD.  Among these screens are the Dashboard, Indicator trend output, comparison trend output, process phase analysis, and thumbnail output screens.  The Indicator trend and comparison trend outputs have separate templates for viewable and printable output which allows System Administrators to further customize their output.

Visit us at IHI! 

Mark your calendar for December 10-12, 2007! We hope to see you all at the Institute for Healthcare Improvement (IHI) 19th Annual National Forum on Quality Improvement in Health Care. For health care leaders and learners who are passionate about improving care, IHI's National Forum is the most powerful professional event of the year. This uniquely energizing conference draws nearly 6,000 health care professionals from around the world and thousands more via satellite broadcast.
The National Forum offers participants unparalleled opportunities to reignite their energy for change by learning and teaching among talented and optimistic colleague who share their vision and passion.

Join Statit Software in Booth #101 at this year's conference, December 10-12, in Orlando, FL. We will be conducting brief, informative presentations during exhibit hours of the show. The schedule will be as follows:

Mon, Dec 10:
  • 4:00p - Automating Quality & Performance Reporting using Excel/MS Access Data
  • 4:45p - 2 Easy Steps to Build your Enterprise-wide, Performance Improvement Dashboard
  • 5:30p - Understanding Root Cause 
Tues, Dec 11:
  • 9:15a - Automating Quality & Performance Reporting using Excel/MS Access Data
  • 11:00a - Understanding Root Cause
  • 12:45p - 2 Easy Steps to Build your Enterprise-wide, Performance Improvement Dashboard
  • 4:45p - Building Personalized Scorecards and Notifications without IT Help!
  • 5:30p - The Role of the Process Expert: Assessment, Accountability and Transparency
Wed, Dec 12:
  • 9:15a - Automating Quality & Performance Reporting using Excel/MS Access Data
  • 11:00a - Understanding Root Cause
After meeting with Statit Software, participants should be better able to:
  • Understand how to share performance improvement analyses throughout the healthcare organization
  • Create dashboards, scorecards and trend output utilizing existing data
  • Provide accountability to "experts" to interactively create comments and corrective actions when necessary
  • Automatically send alerts when targets are missed or special cause variation exists in a critical process
  • Derive knowledge to support timely, data-driven decisions.

Statit Software staff will be on hand to hold one-on-one meetings. Request your meeting!

ASQ's Healthcare Quality Practice Seminars
sponsored by Statit Software

Seminar #2-Designing and Implementing Composite Performance Measures to Accelerate Quality Improvement: A Case Study at Doylestown Hospital Using Core Measures...and More

As a healthcare professional, you need to measure performance and show results now - lives depend on it. Use well-designed composite measures in combination with Pareto charts to maximize your improvement efforts.

  • Increase the reliability of care.
  • Align the work of multiple units, departments and different members of the care team with organizational aims.
  • Help leadership identify the processes most in need of their engagement and support.

Learn from the experience at Doylestown Hospital - a case study highlighting the techniques and approaches that will help you harness this powerful tool in any environment.

Presented by
Ken Coburn
MD, MPH President & CEO, Health Quality Partners

Tim Hediger
MS, Director, Improving Systems, Doylestown Hospital

January 17, 2008
  11:00 a.m. Pacific
  1:00 p.m. Central
  2:00 p.m. Eastern

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