There is a relatively new way to track "Never"
events (e.g. Falls with Serious Injury). Rather
than just counting how many events you have
in a quarter, a powerful new technique being
deployed by many hospitals is to measure the
time between these events. This technique can
help you meet your objectives more quickly as
it provides a more precise way to monitor these
events.
The Traditional Approach
The traditional approach for tracking Never
Events has been to count them and display the
totals by month or quarter. This is an effective
way to see the big picture and to monitor these
events over time.
A New Approach
As you focus your efforts on reducing these
events, you need to take a closer view and start
measuring the time between each event. This
gives you a much more accurate perspective of
how your process changes are working since you
can focus on how much time it has been since
the last event occurred. There is a relatively
new SPC Chart that supports this capability:
it is called a G Chart. The G Chart displays
the date of each event along the X Axis and
measures the Days Between the events. The centerline
will show you the average number of days between
the events (in the example below it is 3.3 days).
This chart is a little different from other
SPC charts in that you want to see points above
the Upper Control Limit as this is showing more
days between events than the previous performance
indicates.
The data needed for this is simply the date
of each event. The G Chart will take care of
computing the time between the events.
This approach can also make it easier to communicate
your successes to your team. You can now focus
on how many days it has been since one of these
events has occurred. Here is an example in a
Score Card:
For more information on this topic, we invite
you to view
a recorded webinar.
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