RELAX!
Flexibility is the cornerstone of "going
green", whether we are talking about personal
habits or technology. Let's consider these "5
Rs" through the eyes of the Statit Solutions
Group with a request that is heard often. Many
healthcare organizations are very familiar with
The Joint Commission's OPPE initiative. Understanding
physician performance is a critical component
in continuous process improvement initiatives.
Statit Solutions is a leading provider of Physician
Profiling solutions. Let us now consider a variation
of this theme; allowing us to conquer the first
"R"…reduce spending.
Consider the effect a scorecard with key performance
indicators would have on your CEO and his/her
understanding of your business. The scorecard
would include "traffic light status"
relative to targets and alarms together with
comparisons to other peer facilities, departments,
units, etc. Also consider providing the CEO
with drill-down capabilities into the details
of each indicator. Let's continue…how about
providing the CEO with an ability to schedule
and interactively review in written format the
performance of each facility right from his/her
scorecard view. Timely feedback is an important
step toward resolving and/or encouraging behavior.
Finally, envision a centralized quality portal
where all types of key performance indicators
comprised of financial, patient satisfaction,
human resources and other strategic objectives
meld together in one place…consistently
represented and of course, fully automated.
Well, if you are a Statit Solutions customer,
our solution design flexibility allows all of
this and much, much more (reuse—utilize
the functionality of Statit's
Physician Profile & Review (PPR) solution
for the "Enterprise Profile & Review"
needs). Let's consider the following examples
and output from the CEO perspective.
Based on the credentials of the user, the scorecard
displayed is specific to that user with associated
permissions (drill downs—yes or no, comparisons—
blinded vs. unblinded, record review notes—yes
or no, etc.). Let's go another step forward
and begin peeling back the onion. The next shots
capture the live link information from the Average
Length of Stay in Days indicator and associated
drill downs.
For brevity purposes, the drill-down table
from Albany General Hospital has been cropped.
The table contains a wealth of information in
a summarized view for each patient, including
LOS. The Details link brings the CEO directly
into the patient record.
Finally, let's close the loop. The CEO can
review the performance of each facility against
targets, compare facility performance against
peer group (bed size, region, etc.) and provide
review notes and schedule the next review.
Using these same indicators (renew and
recycle), we can then create a profile
for the facility manager. Given the permissions
of the facility manager, Statit Solutions return
measurements and analyses for their facility
against blinded comparisons to other facilities
in the delivery system and drill down into his/her
own facility's data. The facility manager can
choose to review units or departments within
each facility for comparison purposes. The facility
manager can then close the loop by providing
reviews on each unit or department. Finally,
the facility manager can schedule when the next
review will take place, all on-line and available
to the staff of the facility to see and understand.
Finally, the people who really make all of
this good take place…the staff members!
When a staff member logs in, they will see how
their particular unit or department is performing,
together with the reviews written by the manager.
Continuous process improvement at its best!
One indicator shared throughout several levels
of personnel but done so with different "views"
of the data. One of the most fundamental questions
to be addressed to improve performance is deceptively
simple: How do we know when health care services
are "good"? The answer, also simple,
is to measure those services. Provide each stakeholder
with measurement of the current situation and
objectives for the future and not too surprisingly,
your chances for success will be greatly enhanced!
We have placed the recording to a webinar on
this topic on our website. If you would like
additional information, please click
here. And when you are all done, sit back
and RELAX…the folks at Statit Solutions
are here to help! Please call our Sales staff
at (541) 752-4500 or send email to
.
