Critical Interventions to Improve Performance: MetroWest Medical Center's Patient Safety Journey

ASQ's Quality Practice Seminar, sponsored by Midas+ Statit Solutions Group

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Recently, MetroWest Medical Center was awarded the 2010 Betsy Lehman Patient Safety Recognition Award. The Betsy Lehman Center for Patient Safety and Medical Error Reduction was launched in January 2004 and is named for Betsy Lehman, a Boston Globe health news reporter who died in 1994 as the result of a medication error -- an overdose of chemotherapy. The Massachusetts Coalition for the Prevention of Medical Errors, established in 1996, serves as the Advisory Committee to the Betsy Lehman Center.

The Betsy Lehman Center serves as a clearinghouse for the development, evaluation, and dissemination, including, but not limited to the sponsorship of training and education programs, of best practices for patient safety and medical error reduction.

The 2010 award theme focuses on improvements in safety through the adoption of best practices/tools to address better patient care transitions across the health care continuum.

Listen to leaders from Vanguard Health Systems discuss the critical interventions employed to improve the performance at MetroWest Medical Center, the 2010 Betsy Lehman Patient Safety Recognition Award recipient. Performance improvement areas to be addressed include:

• Engagement of the Patient Family Advisory Council in work to improve discharge
• Re-engineering of the discharge process
• Transitions in Home Health Visits
• PCP and Cardiologist Engagement
• Telephonic calls into the home and nursing home
• Transition Coach and Web-based Care Planning
• Trials of managing the data

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