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Statit Webinars: Healthcare Archive


ASQ Quality Practice Seminar Series, Sponsored by Statit

Dynamic Learning Series, Sponsored by Midas+

Automating Quality Reporting Using Your Existing Data

Quality departments within healthcare have a tough challenge to meet the existing reporting needs of Quality Indicators throughout the organization. And that challenge is going to become ever more difficult as more and more processes are tracked and targeted for improvement.

Key issues include:

  • Many different indicators and metrics need to be tracked
  • Indicator data is EVERYWHERE
  • Need both Operational and Executive reporting
  • Report generation needs to be automated or it will consume many resources and/or be fraught with errors
  • Need objective (SPC) analysis techniques
  • Different indicators available at different times during the month/quarter
  • Report distribution
  • Closing the Process Improvement loop

Many organizations attempt to perform this task using Microsoft Office products (Excel, Word, PowerPoint), but these approaches require considerable resources internally and have many shortcomings. There is a much more effective way.

In this webinar, we will explore the challenges associated with Health Care Quality Reporting, particularly with the use of Excel as a reporting tool. We will look at Quality reporting issues in healthcare and present a way to automate reporting and distribute real time reports using your Intranet, along with Statit piMD. Best of all, you can continue to use your existing data residing in Excel, MS Access and any other databases.

The balanced scorecard is a strategic planning and management tool that is used by organizations to align business activities to their vision and strategy. It helps executives and managers to communicate internal and external goals and targets while allowing them to track the performance of key metrics across the organization, department or service line to quickly identify those areas that need attention. Things you will learn in this presentation:

  • Track key corporate metrics aligning corporate strategies to operational procedures
  • Use scorecards to monitor corporate goals and targets
  • Develop action plans to improve or correct deteriorating processes
  • Communicate process change and their effect on the process
  • Easily set up your metrics and scorecards!

There is a lot of focus within healthcare to meet The Joint Commission’s OPPE requirements for physicians. But if you step back and look at the bigger picture, what is really needed are more effective tools for the physician chiefs to understand and manage the performance of their physician groups (specialties).

Questions chiefs need to look at when effectively managing physician groups include:

  • How is my physician group performing on the various performance measures?
  • Which physicians are truly performing differently? Volume must be considered when identifying whose performance is different.
  • Can I easily drill thru performance data in different ways to identify underlying performance issues? For example, a chief might look at cost data to understand why costs are high for a specific procedure.
  • How do I identify which physicians are not meeting targets on multiple measures? Chiefs need the ability to click and view the details for those physicians.
  • How do I know what my OPPE tasks are this month?

Recently, MetroWest Medical Center was awarded the 2010 Betsy Lehman Patient Safety Recognition Award. The Betsy Lehman Center for Patient Safety and Medical Error Reduction was launched in January 2004 and is named for Betsy Lehman, a Boston Globe health news reporter who died in 1994 as the result of a medication error -- an overdose of chemotherapy. The Massachusetts Coalition for the Prevention of Medical Errors, established in 1996, serves as the Advisory Committee to the Betsy Lehman Center.

The Betsy Lehman Center serves as a clearinghouse for the development, evaluation, and dissemination, including, but not limited to the sponsorship of training and education programs, of best practices for patient safety and medical error reduction.

The 2010 award theme focuses on improvements in safety through the adoption of best practices/tools to address better patient care transitions across the health care continuum.

Listen to leaders from Vanguard Health Systems discuss the critical interventions employed to improve the performance at MetroWest Medical Center, the 2010 Betsy Lehman Patient Safety Recognition Award recipient. Performance improvement areas to be addressed include:

  • Engagement of the Patient Family Advisory Council in work to improve discharge
  • Re-engineering of the discharge process
  • Transitions in Home Health Visits
  • PCP and Cardiologist Engagement
  • Telephonic calls into the home and nursing home
  • Transition Coach and Web-based Care Planning
  • Trials of managing the data

Presented by:

Maria Hill RN, MS, Vanguard Health System Regional VP Patient Safety & Quality, Chicago IL
Linda Campbell RN-BC, CPHQ, Director Quality & Patient Safety MetroWest Medical Center, Framingham MA
Jane Pike Benton, RN MS, Executive Director MetroWest Homecare and Hospice, Framingham, MA

As a healthcare professional, you need to measure performance and show results now – lives depend on it. Use well-designed composite measures in combination with Pareto charts to maximize your improvement efforts.

  • Increase the reliability of care.
  • Align the work of multiple units, departments and different members of the care team with organizational aims.
  • Help leadership identify the processes most in need of their engagement and support.

Learn from the experience at Doylestown Hospital – a case study highlighting the techniques and approaches that will help you harness this powerful tool in any environment.

As most healthcare organizations begin to address ongoing professional practice evaluation (OPPE) mandated by The Joint Commission, there are many obstacles as well as opportunities for rolling this out successfully. Marion Yerxa will share her experiences of developing / deploying Physician Profiling to meet OPPE requirements and, even more importantly, helping the chiefs understand how their teams are performing.

Discussion topics will include:

  • Development of different Physician Profiles for different specialties
  • Measures used within Physician Profiles will change over time
  • Experiences of working with the Chiefs to roll out OPPE
  • Thoughts / experiences of exposing physician names to their peers for different indicators
  • Involving Doctors early in the review process by having them review their performance on the OPPE measures before their Chief does and to have them document any unusual performance for specific measures. This holds the Doctor more accountable for their performance and saves the Chief valuable time.

Presented by: Marion Yerxa RN, MBA, CPHQ
Assistant Administrator for Quality; Patient Safety; Medical Staff; Credentialing; Accreditation; Licensing
Kaiser Permanente San Diego

Effective Strategies to Overcome Accreditation Process Issues and Achieve Tangible Quality Improvements through the use of Information Technology

The dynamic nature of accreditation requirements continue to present a challenge to all organizations resulting in the quandary, how do you effectively manage all the quality, performance improvement, accreditation and educational processes to ensure your organization establishes, practices and maintains effective compliance protocols? This webinar discusses the high value Information Technology (IT) based solutions provide for acquiring and achieving such results and the processes that Touro Infirmary underwent while preparing for a visit from The Joint Commission.

Topics covered in this complimentary webinar include:

  • Breaking the mold: What does "Continuous Readiness" really mean?
  • How do you identify deficiencies and best practices?
  • Does identifying and managing issues to keep the HCO in the Plan-Do-Check-Act cycle of Quality Management stretch your resources?
  • Defining Measures of Success and how to gather, analyze and trend such data
  • How do you emphasize accountability and not rely solely on responsibility?
  • How do you manage the constantly evolving processes in the HCO's accreditation practice?
  • How do you capture and present data for various audiences?

The case study: Campaign for Safety: a series of "tracers" based on the National Patient Safety Goals performed weekly for awareness utilizing technology from the Midas+ JRepository Solution.

A Guide to Choosing the Appropriate Chart

This webinar presents a step-by-step guide to assist in your success of measuring and monitoring key processes and outcomes through the use of process behavior charts. With a few simple guidelines, we can determine the most appropriate chart to use based on the data and objective we have. Using common healthcare data and objectives, we will present “real world” examples of the output, examining when and why certain charts are more appropriate than others. While measuring performance improvement efforts in healthcare is critically important to your success, it can be very complex and overwhelming. This one-hour complimentary webinar will increase your understanding while reducing your anxiety.

Here are some of the key benefits or “take-aways” from the webinar:

  • Learn the most common charts used in healthcare and why
  • Understand simple guidelines in the selection of your process behavior chart
  • Receive examples of several common situations and the appropriate chart
  • Discover how to distinguish between common and special cause variation
  • Realize when and how to annotate, assign, correct and identify process phase

Healthcare Cost of Quality—The Relationship Between Performance Metrics and Financial Results: ASQ's Quality Practice Seminar, sponsored by Statit

Presented by Brent C. James, M.D., M.Stat.
Executive Director, Institute for Health Care Delivery Research
Intermountain Health Care

Background

Professionals involved in healthcare administration, services and policy information can ill afford to be uninformed; it puts them at too much of a disadvantage. Policy and financial decisions must be based on information such as data describing the patient population or data defining appropriate levels of care based on acuity of illness or condition. Because medical care influences the budget, administrators and healthcare managers have to provide themselves with the tools and the education to understand that care.

Dr. James, a world-renowned expert in the field of healthcare performance improvement, will share his unique perspective on the relationship between performance metrics and financial results.

Unpredictable variation is best identified using a process control chart. Sources of this variation need root cause analysis for identification that leads to actions to eliminate or minimize these causes. This webinar will help one understand the data and process needed to discern and eliminate special cause variation.

Attendees of this complimentary webinar will be shown how to:

  • Present trend data for all periods, a range of dates or a specific peiod in time
  • Drill into hierarchical levels of data through to the patient records
  • Ascertain the cause and understand ways to reduce and/or eliminate
  • Utilize phase chart and action plans to statistically compare before and after intervention

You'll also gain an understanding of special cause variation through statistical process control techniques.

In this webinar, attendees learned why dashboards have gained popularity amongst healthcare providers and the importance of including continuous quality improvement (CQI) techniques in understanding variation.
  • Are key metrics aligned with corporate goals?
  • The importance of "managing what you measure"
  • All consumers of the information are not created equal.
  • What information is needed by upper management vs. physicians and nurses vs. quality department personnel?
  • Consistency in reporting is paramount to improving quality.
  • Timely, consistent and understandable analyses are critically important.
  • Spotlight areas of opportunity.
  • Provide a view of current challenges needing immediate attention.
  • A graph is a graph is a graph!
  • Once we have agreed to the importance of dashboards and CQI technology, how do we get from here to there?

The webinar helped attendees understand how Statit and its Performance Indicator & Management Dashboard (piMD) solution can create these in 2 easy steps:

  • Connect to the data source
  • Define the indicator
Presented by: Kalev Golubjatnikov
Patient Safety and Risk Director
Kaiser Permanente's San Rafael Medical Center

Medication safety is a primary patient safety focus of virtually all healthcare delivery organizations. Understanding which measurements are important, how to best collect data for the measurements, and how the data and measurements should drive performance improvement are critical in any medication safety initiative. Learn how some of the Kaiser Permanente medical facilities are using a variety of technologies and approaches, including a Web-based dashboard to manage data to improve medication safety.

Mapping and Measuring a Culture of Continuous Improvement in Healthcare Delivery — What is True North?

The key to lean transformation is to embed continuous improvement into the fabric of your organization and making it part of the "DNA" of your entire workforce. Toyota coined the term "True North Metrics" that focus on four key metric areas. Join us to learn of the special importance of engaging each and every person in your organization to align with True North.

Presented by: Dr. John Toussaint, President and CEO emeritus, ThedaCare, Appleton WI
ASQ's Quality Practice Seminar, sponsored by Midas+ Statit Solutions Group

Measure, Manage, Monitor and Improve: A Case Study on Improving Hand Washing Compliance: ASQ's Quality Practice Seminar, sponsored by Statit

Presented by Colleen M. O'Brien, MSN, MSMI, RN, CPHQ
Team Leader Quality Resource
Privacy and Safety Officer
Bellin Health

Background

In 2005, Bellin's measurement control system had over 250 system-level quality indicators. Many of these indicators also were reported at the department level and on varying schedules (monthly, quarterly, annually, etc.). For example, compliance with the Centers for Disease Control guidelines on health care hand hygiene was measured across the entire system, the care center level (e.g., invasive clinical services, heart and vascular services) and the department level where actionable improvement plans could be developed to address the specific departmental environment. Although none of the current indicators were measured at the shift level, the potential exists to do so. It was also clear to the Quality Resources team that the demand for quality and safety information from both accreditation and certification agencies, as well as the general public, would continue to grow.

This webinar discusses the process Bellin Health underwent while preparing for a visit from the Joint Commission. Take a sneak peak at the white paper co-written by Collen O'Brien, Bellin Health, and Sue Jennings, Healthcare Consultant.

So the buzz phrase these days in healthcare is “No dashboard/scorecard and trend information….no performance improvement gains.” Sounds right, doesn’t it? The concept is sound yet the real-world application doesn’t always meet the objective. How do we know if/when our key performance metrics are being viewed and monitored by our organization? Do we know:

  • how many of our total indicators are “complete” vs. “under construction.”
  • how many indicators are released as “public” vs. “private?”
  • if indicators that have been requested are actually being viewed?
  • if and when comments/action plans are being added or new data validated by our experts?
  • how many indicators use control chart analysis vs. business graphs?
  • which indicators are being rolled up with comparisons taking place at the class level?
  • whether our objective in purchasing this type of software is truly having the desired ROI?

If you ever wondered about how to put “teeth” into your objective of performance improvement, this is the webinar for you. If you are an administrator in a quality management role, you will not want to miss this one hour, complimentary webinar on the “statistics of the statistics.

Navigating The Joint Commission OPPE Requirements

The ongoing professional practice evaluation (OPPE) mandated by The Joint Commission in 2007 has as an objective that organizations look at data on performance for all practitioners with privileges on an ongoing basis rather than at the two-year reappointment process. By doing so, this would allow organizations and providers to take steps to improve performance on a more timely basis. The objective is simple enough. Yet the practical application of data collection, attribution, analyses, evaluations, profile distribution, security, etc. is much more complicated. Join us for this informative hour of understanding and overcoming challenges that typically create hurdles in complying with TJC mandate.

Take-aways:

  • Learn why OPPE is important; it’s not just for TJC
  • Understand current Barriers
  • Receive information on steps necessary to complete OPPE
  • Gain recommendations for physician "buy-in"
  • Ask questions of an expert in the field of OPPE

Presented by: Dr. Christopher Heller, MD FACS
ASQ's Quality Practice Seminar, sponsored by Midas+ Statit Solutions Group

This webinar shows you a new way to track “Never” events (e.g. Falls with Serious Injury). Rather than just counting how many events you have in a quarter, a powerful new technique being deployed by many hospitals is to measure the time between these events.

In this session you will learn:

  • How to easily look at the time between events
  • How users / managers can be automatically notified when an event occurs
  • How users can drill into the event details
  • How you can easily configure and automate these indicators within Statit piMD

Performance Improvement - Compare & Contrast

Efforts to incorporate the principles of continuous quality improvement (CQI) into health care have been underway for about 10 years. In order to be successful with CQI, many things must come together in a profound, organization-wide recognition of the need for change.

In this webinar, attendees learned some effective Comparison techniques and their effect on system-wide quality metrics:

  • How are we performing now?
  • Between internal targets and benchmarks
  • Who is performing differently?
  • Amongst facilities, departments, units, physicians etc.
  • Was there a real change in performance?
  • The process was changed - did it really improve?
...while at the same time, understanding difference (Contrast) between solutions that taut performance improvement benefits but come up short on value.

Quality departments within hospitals have a tough challenge to meet the existing reporting needs of Quality Indicators throughout the organization. And that challenge is becoming ever more difficult as more and more processes are tracked and targeted for improvement.

Challenges include:

  • Many different indicators and metrics need to be tracked
  • Indicator data is EVERYWHERE
  • Need both Operational and Executive reporting
  • Need objective (SPC) analysis techniques to report on unusual variation for an indicator
  • Different indicators available at different times during the month/quarter
  • Report distribution

Learn how you can:

  • Easily automate your Quality Scorecards using your existing data
  • Incorporate live indicator displays in your intranet pages
  • Automatically notify users as soon as new data is available for indicators that they are monitoring closely
  • Close the Process Improvement Loop by using Process Experts and providing them with the tools they need to drive performance improvement

We look at quality reporting issues in healthcare and present a simple way to automate reporting and distribute real time reports using your Intranet, along with Statit piMD. Best of all, you can continue to use your existing data residing in Excel, MS Access and any other databases.

Physician profiles are becoming increasingly important as part of initial hospital appointment, reappointment, and ongoing professional practice evaluation (OPPE), as now required by The Joint Commission. This session will describe the steps to create your own profiles, including potential pitfalls, and how to avoid them.

Attendees of this complimentary webinar will be shown how to:

  • Design measures, including quality performance measures, that are required by both The Joint Commission and your medical staff
  • Look for data that is accurate, reliable, valid - and affordable!
  • Build profiles based on physician specialty
  • Begin implementation in a step-wise fashion to minimize risk of failure

You will also see how profiles can be displayed and distributed to your medical staff via secure web access.

Presented by Henry Johnson, MD MPH. Dr. Johnson is Medical Director of the Midas+ software division of Xerox Healthcare Solutions, in Tucson, Arizona, where he supports safety/quality software development and client relations, with special emphasis on decision support.

Physician Profiles - "Quality" Reports for the Enterprise

The entire healthcare industry is under siege from internal and external sources. The days of laboriously gathering data which result in suspect and vague interpretations, is a thing of the past. Statit has teamed with its clients in the healthcare industry to improve healthcare performance by improving critical processes including physician performance.

Key issues include:

  • Many different physicians and physician metrics need to be tracked
  • Data is EVERYWHERE on the network
  • Different reporting needs/schedules for management and physicians
  • Interactive chart annotation (comment, action plans & phases/real-time analysis of significance, etc.)
  • Encourage adoption of evidence based medicine
  • Convenient access

In this webinar, we explore the challenges associated with physician profiling reporting, tracking and measuring performance, comparisons to peer group and drilling down to encounter level detail. Automating your physician profiling reports with accurate and statistically significant analyses to physicians is the first step in driving the hospital's overall quality and financial well being.

Since the webinar presented by Dr. Henry Johnson, of Midas+, we've received an overwhelming number of requests for demos of the Statit Physician Profile & Review application. As we all know, physician profiles are becoming increasingly important as part of initial hospital appointment, reappointment, and ongoing professional practice evaluation, as now required by The Joint Commission. Statit has teamed with its clients in the healthcare industry to improve healthcare performance by improving critical processes including physician performance.

This product demo will describe the steps to create your own profiles, perform and schedule physician reviews, and explore the challenges associated with physician profile reporting, tracking and measuring performance, comparisons to peer group and drilling down to encounter level detail.

Attendees of this complimentary demonstration will be shown:

  • Design quality performance measures, that are required by both The Joint Commission and your medical staff
  • Different reporting needs/schedules for management and physicians
  • Interactive chart annotation (comment, action plans & phases/real-time analysis of significance, etc.)
  • How to encourage adoption of evidence based medicine
  • How to Build profiles based on physician specialty
  • Convenient access to diverse data source

In this webinar, attendees learned why and how their process expert plays a critical role in driving strategic improvements throughout the organization.

  • What is a "Process Expert"?
  • What are their key responsibilities?
    Practicing Continuous Process Improvement:
    • Providing ongoing Assessment and Action Plans for the processes they are responsible for
    • Identifying changes to the process and communicating if the changes had a real impact on the outcome
    • Validating the data of key processes that they are responsible for
  • What tools are needed to help the process expert with their responsibilities?
  • How is the information disseminated in "real time"?

The webinar helped attendees understand how Statit and its Performance Indicator & Management Dashboard (piMD) solution provides the tools necessary for "process expert accountability" and meaningful performance improvement success.

Dynamic Learning Series - Quality Track, Session 2: Physician Profiles—A Recipe for Success

Physician profiles are becoming increasingly important as part of initial hospital appointment, reappointment, and ongoing professional practice evaluation (OPPE), as now required by The Joint Commission. This session will describe the steps to create your own profiles, including potential pitfalls, and how to avoid them.

Attendees of this complimentary webinar will be shown how to:

  • Design measures, including quality performance measures, that are required by both The Joint Commission and your medical staff
  • Look for data that is accurate, reliable, valid and affordable!
  • Build profiles based on physician specialty
  • Begin implementation in a step-wise fashion to minimize risk of failure

You will also see how profiles can be displayed and distributed to your medical staff via secure web access

Presented by: Henry Johnson MD MPH, Medical Director - Midas+ Solutions
Dan Schober, Systems Development Manager - Midas+ Statit Solutions Group

Midas+ Dynamic Learning Series, Quality Track

Dynamic Learning Series - Quality Track, Session 3: Automating Quality Reporting Using Your Existing Data

Quality departments within healthcare have a tough challenge to meet the existing reporting needs of Quality Indicators throughout the organization. And that challenge is going to become ever more difficult as more and more processes are tracked and targeted for improvement.

Key issues include:

  • Many different indicators and metrics need to be tracked
  • Indicator data is EVERYWHERE
  • Need both Operational and Executive reporting
  • Report generation needs to be automated or it will consume many resources and/or be fraught with errors
  • Need objective (SPC) analysis techniques
  • Different indicators available at different times during the month/quarter
  • Report distribution
  • Closing the Process Improvement loop

Many organizations attempt to perform this task using Microsoft Office products (Excel, Word, PowerPoint), but these approaches require considerable resources internally and have many shortcomings. There is a much more effective way.

In this webinar, we will explore the challenges associated with Health Care Quality Reporting, particularly with the use of Excel as a reporting tool. We will look at Quality reporting issues in healthcare and present a way to automate reporting and distribute real time reports using your Intranet, along with Midas+ Statit piMD™. Best of all, you can continue to use your existing data residing in Midas+, Excel, MS Access SQL databases, etc.

Presented by: Tom Simas, Vice President Operations - Midas+ Statit Solutions Group
Midas+ Dynamic Learning Series, Quality Track

For more information on these and other webinars, contact us at .