 Physician
Profiles - "Quality" Reports for the
Enterprise
The entire healthcare industry is under siege
from internal and external sources. The days
of laboriously gathering data which result in
suspect and vague interpretations, is a thing
of the past. Statit Software has teamed with
its clients in the healthcare industry to improve
healthcare performance by improving critical
processes including physician performance.
Key issues include:
- Many different physicians and physician
metrics need to be tracked
- Data is EVERYWHERE on the network
- Different reporting needs/schedules for
management and physicians
- Interactive chart annotation (comment, action
plans & phases/real-time analysis of significance,
etc.)
- Encourage adoption of evidence based medicine
- Convenient access
In this webinar, we explore the challenges
associated with physician profiling reporting,
tracking and measuring performance, comparisons
to peer group and drilling down to encounter
level detail. Automating your physician profiling
reports with accurate and statistically significant
analyses to physicians is the first step in
driving the hospital's overall quality and financial
well being
Healthcare
Cost of Quality—The Relationship Between
Performance Metrics and Financial Results: ASQ's
Quality Practice Seminar, sponsored by Statit
Software
Presented by Brent C. James, M.D., M.Stat.
Executive Director, Institute for Health
Care Delivery Research
Intermountain Health Care
Background
Professionals involved in healthcare administration,
services and policy information can ill afford
to be uninformed; it puts them at too much of
a disadvantage. Policy and financial decisions
must be based on information such as data describing
the patient population or data defining appropriate
levels of care based on acuity of illness or
condition. Because medical care influences the
budget, administrators and healthcare managers
have to provide themselves with the tools and
the education to understand that care.
Dr. James, a world-renowned expert in the field
of healthcare performance improvement, will
share his unique perspective on the relationship
between performance metrics and financial results.
Measure,
Manage, Monitor and Improve: A Case Study on
Improving Hand Washing Compliance:
ASQ's Quality Practice Seminar, sponsored by
Statit Software
Presented
by Colleen M. O'Brien, MSN, MSMI, RN, CPHQ
Team Leader Quality Resource
Privacy and Safety Officer
Bellin Health
Background
In 2005, Bellin's measurement control system
had over 250 system-level quality indicators.
Many of these indicators also were reported
at the department level and on varying schedules
(monthly, quarterly, annually, etc.). For example,
compliance with the Centers for Disease Control
guidelines on health care hand hygiene was measured
across the entire system, the care center level
(e.g., invasive clinical services, heart and
vascular services) and the department level
where actionable improvement plans could be
developed to address the specific departmental
environment. Although none of the current indicators
were measured at the shift level, the potential
exists to do so. It was also clear to the Quality
Resources team that the demand for quality and
safety information from both accreditation and
certification agencies, as well as the general
public, would continue to grow.
This webinar discusses the process Bellin Health
underwent while preparing for a visit from the
Joint Commission. Take
a sneak peak at the white paper co-written
by Collen O'Brien, Bellin Health, and Sue Jennings,
Healthcare Consultant.
Automating
Quality Reporting Using Excel/MS Access Data
Quality departments within healthcare have
a tough challenge to meet the existing reporting
needs of Quality Indicators throughout the organization.
And that challenge is going to become ever more
difficult as more and more processes are tracked
and targeted for improvement.
Key issues include:
- Many different indicators and metrics need
to be tracked
- Indicator data is EVERYWHERE
- Need both Operational and Executive reporting
- Report generation needs to be automated or
it will consume many resources and/or be fraught
with errors
- Need objective (SPC) analysis techniques
- Different indicators available at different
times during the month/quarter
- Report distribution
- Closing the Process Improvement loop
Many organizations attempt to perform this
task using Microsoft Office products (Excel,
Word, PowerPoint), but these approaches require
considerable resources internally and have many
shortcomings. There is a much more effective
way.
In this webinar, we will explore the challenges
associated with Health Care Quality Reporting,
particularly with the use of Excel as a reporting
tool. We will look at Quality reporting issues
in healthcare and present a way to automate
reporting and distribute real time reports using
your Intranet, along with Statit piMD. Best
of all, you can continue to use your existing
data residing in Excel, MS Access and any other
databases.
Performance
Improvement - Compare & Contrast
Efforts to incorporate the principles of continuous
quality improvement (CQI) into health care have
been underway for about 10 years. In order to
be successful with CQI, many things must come
together in a profound, organization-wide recognition
of the need for change.
In this webinar, attendees learned some effective
Comparison techniques and their effect on system-wide
quality metrics:
- How are we performing now?
- Between internal targets and benchmarks
- Who is performing differently?
- Amongst facilities, departments, units, physicians
etc.
- Was there a real change in performance?
- The process was changed - did it really improve?
...while at the same time, understanding difference
(Contrast) between solutions that taut performance
improvement benefits but come up short on value.
In
this webinar, attendees learned why dashboards
have gained popularity amongst healthcare providers
and the importance of including continuous quality
improvement (CQI) techniques in understanding
variation.
- Are key metrics aligned with corporate goals?
- The importance of "managing what you
measure"
- All consumers of the information are not created
equal.
- What information is needed by upper management
vs. physicians and nurses vs. quality department
personnel?
- Consistency in reporting is paramount to improving
quality.
- Timely, consistent and understandable analyses
are critically important.
- Spotlight areas of opportunity.
- Provide a view of current challenges needing
immediate attention.
- A graph is a graph is a graph!
- Once we have agreed to the importance of dashboards
and CQI technology, how do we get from here
to there?
The webinar helped attendees understand how
Statit Software and its Performance Indicator
& Management Dashboard (piMD) solution can
create these in 2 easy steps:
- Connect to the data source
- Define the indicator
In this webinar, attendees learned why and
how their process expert plays a critical role
in driving strategic improvements throughout
the organization.
- What is a "process expert"?
- What are their key responsibilities?
- What tools are needed to help the process
expert with their responsibilities?
- How is the information disseminated in "real
time"?
The webinar helped attendees understand how
Statit Software and its Performance Indicator
& Management Dashboard (piMD) solution provides
the tools necessary for "process expert
accountability" and meaningful performance
improvement success.
Unpredictable variation is best identified
using a process control chart. Sources of this
variation need root cause analysis for identification
that leads to actions to eliminate or minimize
these causes. This webinar will help one understand
the data and process needed to discern and eliminate
special cause variation.
Attendees of this complimentary webinar will
be shown how to:
- Present trend data for all periods, a range
of dates or a specific peiod in time
- Drill into hierarchical levels of data through
to the patient records
- Ascertain the cause and understand ways to
reduce and/or eliminate
- Utilize phase chart and action plans to statistically
compare before and after intervention
You'll also gain an understanding of special
cause variation through statistical process
control techniques.
As a healthcare professional, you need to measure
performance and show results now – lives
depend on it. Use well-designed composite measures
in combination with Pareto charts to maximize
your improvement efforts.
- Increase the reliability of care.
- Align the work of multiple units, departments
and different members of the care team with
organizational aims.
- Help leadership identify the processes most
in need of their engagement and support.
Learn from the experience at Doylestown Hospital
– a case study highlighting the techniques
and approaches that will help you harness this
powerful tool in any environment.
For more information on these and other webinars,
contact us at (800) 478-2892 or
.
|
