In this complimentary webinar, you will learn why and how your process expert plays a critical role in driving strategic improvements throughout the organization.

The webinar will help you understand how the Statit Performance Indicator & Management Dashboard (piMD) solution provides the tools necessary for "process expert accountability" and meaningful performance improvement success.

Some of the questions posed during the webinar include:

Q: Can more than one person act as a Process Expert for an indicator?
A: Our strong recommendation is that you establish a single Process Expert for each indicator on your system. This clarifies to everyone who is ultimately responsible for the process. In the event that the Process Expert may not be available to act on an indicator, the person who defined the indicator (the Indicator Admin) or any System Administrator may also perform the expert actions. For each expert action, we record the identity of the person who performed the action.

Q: Can we control the use of Assignable Cause at our site?
A: Yes, using Assignable Cause is an advanced capability and you need to make sure that your site establishes guidelines for its use. By default, this capability is disabled on your system and you can enable it when your team of Process Experts is ready to go.

Q: Why would you allow the Process Expert to change Comments/Actions Plans that occurred in the past?
A: The reason for this is to allow the Process Expert to enter in actions retrospectively (especially when Statit is initially deployed). And we want to allow the Process Expert to clarify or expand on actions performed in the past in case users do not completely understand those actions taken. A concern that you may have is that a Process Expert may go in and change a previous Action Plan. One example would be if an Action Plan developed three quarters ago identified five steps that the Process Expert was going to take to improve on the process, yet they only performed four of the actions. Our system allows the Process Expert to go back and remove the fifth item. But, if the Process Expert does this, any user who had subscribed to that indicator would receive an email stating that the Process Expert has changed the Action Plan from <text before change> to <text after change>. The ultimate in transparency, this is automatically self-policing.